Foundever
Foundever (previously known as Sitel) is a privately owned contact center company headquartered in Luxembourg City. It provides outsourced sales, technical support, customer service, and other business processes for large companies. The company has 170,000 employees and $4 billion in revenue.
| Company type | Private |
|---|---|
| Industry | Customer service and business process outsourcing |
| Predecessor | HQ800 Sitel |
| Founded | 1985 |
| Founder | Laurent Uberti and Olivier Camino, Group Acticall founders |
| Headquarters | Luxembourg City , Luxembourg |
Number of locations | 100+ |
Area served | Worldwide |
Key people | Laurent Uberti, CEO |
| Revenue | $4 billion (2023) |
| Owner | The Mulliez family through Creadev |
Number of employees | 170,000 |
| Parent | Groupe Acticall |
| Website | https://foundever.com/ |
Foundever started as a subsidiary of United Technologies before being bought by then-President James Lynch in 1985. It grew quickly and became the first telemarketing organization to go public in 1995. It expanded internationally in the 1990s and 2000s. Financial problems prompted layoffs and restructuring in 2001. In 2007, majority owner Onex Corporation de-listed Sitel from NASDAQ. Group Acticall, the current owner and operator, acquired Sitel in 2015.