Freshworks
Freshworks Inc. is a cloud-based software-as-a-service company, founded in 2010 in Chennai, India. The company provides cloud-based tools for customer relationship management (CRM), IT service management (ITSM), and e-commerce marketing. As of October 2023, Freshworks has over 60,000 business clients. Among these, more than 51,000 are small and medium-sized businesses (SMBs), defined as companies with no more than 250 employees.
| Company type | Public |
|---|---|
Traded as | Nasdaq: FRSH |
| Industry |
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| Founded | 2010 in Chennai, India (as Freshdesk) |
| Founders |
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| Headquarters | San Mateo, California, United States |
Area served | Worldwide |
Key people |
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| Products | Customer relationship management (CRM) and IT service management (ITSM) tools |
| Services | Online office suite, online business management tools |
| Revenue | US$596 million (2023) |
| US$−170 million (2023) | |
Net income | US$−137 million (2023) |
| Total assets | US$1.46 billion (2023) |
| Total equity | US$1.07 billion (2023) |
Number of employees | 4,900 (2023) |
| Website | freshworks |
| Footnotes / references | |
On September 22, 2021, Freshworks became the first Indian SaaS company to be listed on Nasdaq. In its initial public offering, Freshworks raised $1.03 billion following earlier funding rounds from venture capital firms such as Accel and Google's venture capital fund, CapitalG.
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