eDreams
eDreams is an online travel agency based in Barcelona, Spain, that offers deals in regular and charter flights, low-cost airlines, hotels, car rental, dynamic packages, holiday packages and travel insurance.
Native name | eDreams ODIGEO |
|---|---|
| Company type | Subsidiary |
| Industry | Tourism |
| Founded | 2000 |
| Founder | Javier Pérez-Tenessa |
| Headquarters | Barcelona, Catalonia , Spain |
Key people | Dana Dunne (CEO) |
| Products | flights, hotels, vacation packages, car rentals, travel insurance |
| Revenue | €463.3 million |
| Parent | EDreams ODIGEO |
| Website | www |
The company accesses its airline seat inventory through Global Distribution Systems (GDS) like Amadeus, Galileo, Sabre, and Worldspan, as well as through direct integrations with the Airlines reservation systems. It then compares, combines, filters and re-sells this inventory to end consumers. In addition to its main product flights, eDreams also resells hotels, vacation packages, trains, and travel insurance. eDreams also collaborates with more than 450 airlines on 155,000 different routes as well as with more than 855,000 hotels around the world in 40,000 destinations.
The company was founded by Javier Pérez-Tenessa (Founder and Honorary Chairman), James Hare and Mauricio Prieto. Perez-Tenessa was CEO from 2000 to 2015, when he retired. Then COO Dana Dunne became CEO. Gerrit Goedkoop is the company's Chief Operating Officer.
In 2022, New Zealand consumer protection watchdog Consumer NZ advised the public to avoid eDreams, citing the company's failure to provide refunds and support to customers. Subsequently, European Parliament also announced the start of an investigation into the alleged mishandling of consumer refunds.