Consumer Rights Act 2015

The Consumer Rights Act 2015 (c. 15) is an act of Parliament of the United Kingdom that consolidates existing consumer protection law legislation and also gives consumers a number of new rights and remedies. Provisions for secondary ticketing and lettings came into force on 27 May 2015, and provisions for alternative dispute resolution (ADR) came into force on 9 July 2015 as per the EU Directive on consumer ADR. Most other provisions came into force on 1 October 2015.

Consumer Rights Act 2015
Act of Parliament
Parliament of the United Kingdom
Long titleAn Act to amend the law relating to the rights of consumers and protection of their interests; to make provision about investigatory powers for enforcing the regulation of traders; to make provision about private actions in competition law and the Competition Appeal Tribunal; and for connected purposes.
Citation2015 c. 15
Introduced byJo Swinson (Commons)
Viscount Younger of Leckie (Lords)
Territorial extent 
  • England and Wales
  • Scotland
  • Northern Ireland
Dates
Royal assent26 March 2015
Commencement26 March 2015
Status: Current legislation
Text of statute as originally enacted
Revised text of statute as amended
Contract law
Formation
Defences
Interpretation
Dispute resolution
Rights of third parties
Breach of contract
Remedies
  • Specific performance3
  • Money damages
    • Liquidated, stipulated, or penal damages3
  • Rescission
Quasi-contractual obligations
Duties of parties
Related areas of law
By jurisdiction
Other law areas
Notes
  • 1 Specific to common law jurisdictions
  • 2 Specific to civil and mixed law jurisdictions
  • 3 Historically restricted in common law jurisdictions but generally accepted elsewhere; availability varies between contemporary common law jurisdictions
  • 4 Specific to the German Bürgerliches Gesetzbuch and other civil codes based on the pandectist tradition
  • 5 Explicitly rejected by the UNIDROIT Principles of International Commercial Contracts
  • 6 Specific to Canadian contract law both in Québec and in the country's common law provinces
  • 7 Specific to civil law jurisdictions, the American Uniform Commercial Code, and Canadian jurisprudence in both Québec and the common law provinces pertaining to contractual and pre-contractual negotiation

In respect of contracts under which a trader provides goods or services to a consumer, the Act replaces the Sale of Goods Act, Unfair Terms in Consumer Contracts Regulations 1999 and the Supply of Goods and Services Act 1982, making some changes to rights to return faulty goods for refund, replacement or repair, and adding new rights on the purchase of digital content.

The Act is split into three parts:

  • Part 1 concerns consumer contracts for goods, digital content and services.
  • Part 2 concerns unfair terms.
  • Part 3 concerns other provisions across a broad range of topics.
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