Australian Financial Complaints Authority

The Australian Financial Complaints Authority or AFCA is an external dispute resolution (EDR) company for consumers who are unable to resolve complaints with member financial services organisations. It is operated as a not-for-profit company limited by guarantee and was authorised in 2018 by the then Minister for Revenue and Financial Services, Kelly O'Dwyer, in accordance with the Corporations Act 2001 (Cth).

Australian Financial Complaints Authority
Predecessor
  • Financial Ombudsman Service (FOS)
  • Credit and Investments Ombudsman (CIO)
  • Superannuation Complaints Tribunal (SCT)
Formation1 November 2018 (2018-11-01)
TypeOmbudsman
HeadquartersMelbourne, Victoria, Australia
Location
  • Australia
Membership
Australian banks, insurers, credit providers, financial advisers and planners, debt collection agencies, superannuation members and other businesses that provide financial products and services
Chief Ombudsman
David Locke
AffiliationsAustralian Securities & Investments Commission
Websitewww.afca.org.au

AFCA replaced the three pre-existing EDR schemes of the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and Superannuation Complaints Tribunal (SCT).

Membership of AFCA is a requirement under law or license condition of all financial firms and financial service providers.

AFCA is led by the Chief Ombudsman and CEO, presently David Locke.

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